Ordering Page

 

HOW TO ORDER USING THE ON-LINE SHOPPING CART
When you click on a product, you will be directed to the "Product Information" page. This page lists the relevant information about the product (ie. price, code, weight and description). Next to these details is a "Buy Now" option. Simply click on that option and the "Shopping Cart" page will appear. If you are satisfied with your selection and you wish to peruse more of the products, select the "Continue Shopping" option and you will be returned to the previous page.

Please note: at all times your Shopping Cart account is displayed to the upper right of the screen with a running total.

If you are all shopped out, then select the "View Cart" option displayed to the upper right of the screen. The "Shopping Cart" page will be displayed listing your chosen items. Please carefully check that the items are the ones you want. If you wish to remove any, please select the "Delete" button of the item. Once you are ready to order select your Postal option from the drop down menu box. The cart will automatically update with your shipping costs depending on the weight and destination zone of the order. Click the "Proceed to Checkout" option when you are ready.

NOTE: You may see a security alert popup, asking if you wish to proceed. The alert box may mention the URL of the certificate does not match the URL of the website. Our SSL security certificate is registered in the name of www.perthweb.com.au (our web developer). It is safe to proceed.

The "Checkout" page will be displayed, asking you to input your billing details and preferred delivery address.  For security purposes, orders cannot be sent to Post Office boxes, on residential addresses.  Once you have completed your details, select the “Order Now” button.

The second step of the Checkout process will now require you to choose a payment option.  You must also select your payment option from the following:  Credit Card, Direct Bank Deposit, Bank Cheque, Australia Post Money Order, Paypal and Phone Order.

If you have chosen to pay via credit card you will be asked to type in your Credit Card details into a secure credit card window, which will encrypt your data and send it to us for processing.

If you have chosen to do the transaction by phone, then you will be contacted as soon as possible, within business hours or as requested by yourself, if you wish.  Please be sure to fill out the “Comments” box with your contact details and an agreeable time for you to be contacted.

Also, if you have any requests, for example sizing or adjustment issues, please relate these in the “Comments” box.

If you have chosen any other payment method, the details will be displayed on the next screen. Please make payments promptly, as orders are not shipped until payment has cleared.

A confirmation email will be sent to you shortly after submitting the order.

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PAYMENTS
For Australian customers, Infusion Art Creations accepts Direct Bank Deposits, Bank Cheques and Australian Post Money Orders.
Overseas customers can find direct deposits difficult, so therefore you are advised to ask your bank if you are uncertain.

Direct Bank Deposit Details
Make all payments to
Bank: Westpac Banking Corporation
Name: Infusion Art Creations
BSB: 036051
Account: 258671.

You will be sent a confirmation email as a form of Receipt using this method.

Paypal
Infusion Art Creations accepts Paypal payments.
Paypal username: Infusion Art Creations
Use the www.Paypal.com web site to process the transaction through your own account.

Credit Card
You can also select to pay by credit card. You will be directed to a secure site where your details will be encrypted and sent to me for manual possessing. If you do not wish to, but want to make a credit card payment over the phone, please select the "Phone Order" option and write an appropriate time for contact in the Comment dialog box.

Please note, that I do not accept personal cheques, except by clients with licence or identification information, who make an appointment to meet.

The payment clearance process may take around one to two business days for Direct Bank Deposits and Credit Cards, and up to three business day's after receiving your Bank Cheque or Money Order.

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SHIPPING
Australia Post is the preferred carrier for both domestic and international shipping. Packages within Australia can be sent via Standard Pre-paid Parcel Post, Registered Mail or Express Post. Packages sent internationally will be sent via Australia Post International Air Mail.

Calculations are based on the gross weight of individual parcels and below are Australia Post guidelines for shipping based on reasonable expectations and experience.

Each glassware piece is individually wrapped in bubble wrap and foam to ensure safe delivery. While all care will be taken to bring you each lovingly created piece, Infusion Art Creations does not accept any costs for damages during transit.

Within Australia
All packages will be sent in padded envelopes or boxes via Australia Post usually within 2 business days of payment clearing.

Infusion Art Creations recommends that packages are sent by Registered Post. If Registered Post is declined, Infusion Art Creations cannot be held responsible for lost or damaged packages and therefore it is suggested that you use Registered Post if you are concerned about lost or damaged parcels. Registered Post includes insurance to the value of $100.00 but once the item has been received the goods are deemed your responsibility and insurance from Australia Post ceases. Please note: that Registered Post only applies to postings within Australia and the article must be signed for by the person named at the address.

As mentioned previously, goods will not be sent to Post Office Boxes under any circumstances for security purposes.

Shipping charges are based on the weight of individual parcels, destination and shipping method. Below are guidelines of charges for shipping within Australia.

Standard Pre-paid Parcel Post (within 2-3 working days within capital cities - expect longer for country areas)

  • up to 500gms = $5.10
  • up to 3kg       = $9.00

Registered Post (signature required)

  • up to 500gms = $7.70
  • up to 3kg       = $11.60

Express Post (delivered next business day within capital cities)

  • up to 500gms = $7.20
  • up to 3kg       = $10.10

Any items weighing above these limits will be calculated manually and the actual cost will be emailed to you before the order is processed.

International Shipments
Overseas shipping charges do not include duties and taxes, these are incurred by the receiving client at the ultimate destination. Please contact your customs agency for further details on the duties and taxes that you may incur.

Below are guidelines of charges for International Shipping

International shipments are sent via Air Mail for fast delivery, and will be charged accordingly. Please note that International Air Mail is not traceable and if you do not purchase insurance, Infusion Art Creations is not to be held accountable if your parcel is lost or damaged within the postal system.

All prices are AU Dollars

New Zealand - Airmail (These prices are approx for Air Mail only - 3 to 4 working days delivery time)

  • up to 250gms = $6.40
  • 251 - 500gms = $9.75
  • 501 - 1kg       = $10.10
  • 1.01 - 2kg      = $24.90

USA - Airmail (These prices are approx for Air Mail only - 4 to 6 working days delivery time)

  • up to 250gms = $8.50
  • 251 - 500gms = $13.90
  • 501 - 1kg       = $22.00
  • 1.01 - 2kg      = $38.30

UK & Europe (These prices are approx for Air Mail only - 4 to 5 working days)

  • up to 250gms = $10.00
  • 251 - 500gms = $16.95
  • 501 - 1kg       = $27.35
  • 1.01 - 2kg      = $48.15

If a client wishes to use their own carrier, please email/phone me once the order confirmation has been made, and we can organise the details from there.

Extra Cover (formerly Insurance) for international orders is highly recommended. Insurance costs an additional $7.85 for the first $100.00 insured and $2.10 for every additional $100.00 up to $5000.00. When you purchase insurance, you'll receive:

  • coverage against loss, theft or damage of your international mail
  • proof of posting
  • secure handling
  • a signature on delivery

Orders Outside the Listed Zones
Please call or email BEFORE placing your order.

Rush Air Shipments or Preferred Carriers
If you need a shipment sent urgently, or you have a preferred carrier you wish to use, please call or email BEFORE placing your order. 

Packaging Costs
Packaging costs are included in the price except for items outside a standard box size which require exceptional packaging arrangements. This will be discussed with clients before payment of the order is confirmed, as it will be up to the customer to decide if they require it and accept the added weight shipping charges.

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CHANGING OR CANCELLING YOUR ORDERS
Changes to orders after 24 hours are permitted on a case to case basis.  To change or cancel your order prior to shipment (within 24 hours), just email the details of what you wish to change, or alternatively, contact us by phone and we will attend to it immediately.

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If your order has already entered the shipping process, it cannot be changed or cancelled. If you wish to add on more products after confirming your order, this will incur a new shipping fee.

RETURNS AND REFUNDS
All products are inspected prior to shipping. Each order has been double checked to make sure every item you order has been carefully and lovingly placed in sturdy packaging.

Any request for returns will be looked at on a case by case basis. We are unable to accommodate overseas buyers looking to return goods. Please contact me before making any returns. To request a return, please email me within 3 days of receiving your goods. Upon acceptance of your request, you will then be emailed a confirmation of your request to return the product. Products need to be returned to Infusion Art Creations, within 7 days if your return is accepted, provided:

  • the product is undamaged and in original condition;
  • the original receipt slip is included with the item;
  • the item includes all original packaging and associated parts or accessories.

Upon receipt and acceptance of your return, Infusion Art Creations will exchange for an alternative of equal value piece (not including shipping and handling cost). You will be notified via email once your return has been processed. The shipping cost of returned items, as well as the original shipping cost, are the responsibility of the purchaser and will not be refunded, unless the return is a result of Infusion Art Creations error. Returns should be sent to:

Infusion Art Creations
PO Box 1057
14 Barber Street
KALAMUNDA WA 6926

Infusion Art Creations are liable for any defect or faulty workmanship, up to 3 months after the original purchased date, at the discretion of Infusion Art Creations. Defective or faulty items can be returned for a repair/replacement or full refund (not including postage). Comprehensive detailed information on the care and maintenance of the item will be included with it. Infusion Art Creations will not be liable for any damage caused by the failure of the customer to maintain the piece properly. Should the item be damaged due to the incorrect care of the customer, a repair service is offered by Infusion Art Creations at an agreed cost, inclusive of shipment fees.

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WHOLESALE ORDERING
Infusion Art Creations is always looking for quality establishments to stock our Jewellery and Glassware ranges. To purchase our products wholesale you must be a reseller and have a current business registration and ABN. To gain wholesale status, please email Toni-M at the email address provided on the Contacts page of this website. A Wholesale Registration Form will be return emailed to you. Once returned, the form will be assessed for approval by Toni-M, and you will be notified by email. Should a wholesalers status be granted, then wholesale prices and current availability status for the items listed on the website, either in Word format or Excel format (please specify the preferred format on the Wholesale Registration Form) will also be sent.

All wholesale jewellery is packaged in black card boxes with black velvet inserts and magnetic catches with pop-up lids for retail display. For international customers if you would like to save on freight costs jewellery can be sent unpackaged.

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